At Sajaf.in (“we,” “us,” “our”), customer satisfaction is important to us. This Return & Refund Policy explains the conditions under which products may be returned, exchanged, or refunded.
By making a purchase on Sajaf.in, you agree to the terms outlined below.
1. Return Eligibility
You may request a return or replacement if:
- The product is damaged, defective, or incorrect
- The product received does not match the description on the website
Return requests must be made within 7 days of delivery.
2. Non-Returnable Items
The following items are not eligible for return or refund unless received damaged or defective:
- Products marked as “Non-Returnable”
- Personal care or hygiene items
- Customized or made-to-order products
- Products damaged due to misuse, mishandling, or normal wear & tear
3. Conditions for Return
To be eligible for a return:
- The product must be unused and in original condition
- Original packaging, tags, manuals, and accessories must be intact
- Proof of purchase (order ID or invoice) is required
Returns that do not meet these conditions may be rejected.
4. How to Request a Return
To initiate a return or refund, please contact us within the return period:
Email: (add your support email here)
Please include:
- Order ID
- Reason for return
- Clear photos/videos (for damaged or incorrect items)
Our team will review your request and respond within 2–3 business days.
5. Return Pickup / Shipping
- If the return is approved, we will arrange a pickup or provide return shipping instructions.
- For damaged, defective, or incorrect products, return shipping costs will be borne by Sajaf.in.
- For other approved returns, shipping charges (if any) may be deducted from the refund.
6. Refunds
Once the returned product is received and inspected:
- Approved refunds will be processed within 5–7 business days
- Refunds will be issued to the original payment method
- For Cash on Delivery (COD) orders, refunds may be processed via bank transfer or store credit
Shipping charges (if applicable) are non-refundable, unless the return is due to our error.
7. Replacements / Exchanges
- Replacements are subject to product availability.
- If a replacement is unavailable, a refund will be issued instead.
- Exchange requests must follow the same eligibility and inspection process.
8. Order Cancellation
- Orders can be cancelled before dispatch for a full refund.
- Once an order has been shipped, cancellation requests may not be accepted.
- For cancellation-related refunds, processing timelines are the same as standard refunds.
9. Late or Missing Refunds
If you have not received your refund after the stated timeframe:
- Check with your bank or payment provider
- Contact us for assistance using the details below
10. Policy Abuse
Sajaf.in reserves the right to:
- Refuse returns if abuse or excessive return behavior is detected
- Modify this policy without prior notice
11. Contact Us
For any questions regarding returns or refunds, please contact:
Email: (add your support email here)